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OUR VALUES

Teamwork

Demonstrate compassion and respect for each other.

Success depends upon our ability to perform as a highly effective team. We acknowledge the mutual responsibility of government and citizens to provide a high quality of life and to work together to meet our common goals. Together everyone achieves more.

We value individual ability and diversity to provide exceptional quality service that exceeds customer expectations. We create an atmosphere of mutual support, respect and cooperation. We believe in the spirit of cooperative effort, realizing our success depends on our ability to perform as one highly effective team.

Communication

  • Communicate openly, honestly and supportively.
  • Build trust and display integrity in our actions as well as our words.
  • Listen.
  • Strive for open and active lines of communication.
  • Honest interaction with both our customers and fellow employees creates an atmosphere of trust, promoting a higher quality of service.
  • Our communication is effective and reflects honesty, sensitivity and integrity.
  • We foster open and clear discussion that encourages the willingness to speak up and to listen, within a framework of respect and understanding.
  • We believe in simplicity, accuracy and clarity in communications with our customers and each other.
  • We encourage the open exchange of ideas and information among all employees.
  • Regularly communicate with and provide information to our customers.
  • We value our commitment to listen and speak openly, honestly and effectively thereby encouraging an open exchange of ideas within a framework of respect and understanding.

Respect

  • It is our obligation as professionals to treat our customers and one another with dignity, consideration and mutual respect. A caring approach enhances good relations and stimulates a supportive atmosphere for work.
  • Personal and professional integrity is our guiding value in all that we do with honesty, loyalty, respect, and high ethical standards paramount in our performance.
  • Our commitment to integrity lies at the heart of who we are and what we believe. We bring honesty, fairness, professionalism and a strict code of ethics to our dealings with our donors, agencies, and the community that we serve.
  • We keep our promises. All actions are guided by absolute honesty, fairness and respect for every individual.
  • We honour commitments, acknowledge legitimate differences of opinion, and accept decisions reached with integrity.
  • We are dedicated to high ethical and moral standards and uncompromising honesty in our dealings with our customers and each other.

Integrity

  • It is our obligation as professionals to treat our customers and one another with dignity, consideration and mutual respect. A caring approach enhances good relations and stimulates a supportive atmosphere for work.
  • The trust we hold will be fulfilled with professionalism, conscientiousness, respect for citizens and fellow employees, sensitivity to the evolution of the community, and pride in our accomplishments. By nurturing a forward-looking vision through positive attitudes, innovative approaches and practical solutions, we will continually affirm the dignity and worth of the services we render to the community.
  • Personal and professional integrity is our guiding value in all that we do with honesty, loyalty, respect, and high ethical standards paramount in our performance.
  • Our commitment to integrity lies at the heart of who we are and what we believe. We bring honesty, fairness, professionalism and a strict code of ethics to our dealings with our donors, agencies, and the community that we serve.
  • We keep our promises. All actions are guided by absolute honesty, fairness and respect for every individual.
  • We honour commitments, acknowledge legitimate differences of opinion, and accept decisions reached with integrity.
  • We are dedicated to high ethical and moral standards and uncompromising honesty in our dealings with our customers and each other.

Honesty

  • Honesty, doing the right thing for the right reason. We will promote honesty and ethical behaviour and deliver the highest level of customer service available.
  • Our commitment to integrity lies at the heart of who we are and what we believe. We bring honesty, fairness, professionalism and a strict code of ethics to our dealings with our donors, agencies, and the community that we serve.
  • The trust we hold will be fulfilled with professionalism, conscientiousness, respect for citizens and fellow employees, sensitivity to the evolution of the community, and pride in our accomplishments. By nurturing a forward-looking vision through positive attitudes, innovative approaches and practical solutions, we will continually affirm the dignity and worth of the services we render to the community.

Safety

  • We provide safe, clean, inviting and accessible facilities.
  • Our employees have the equipment and supplies needed to support our work.

Attitude

  • A positive attitude is essential and contagious. Everyone has an attitude; our aim is to make our positive.

Accountability

  • Be competent in our actions. Strive to provide quality public service through sound decision-making and accountability for our actions. Our employees are professionals that use their expertise in making effective, efficient and reliable decisions.
  • Accepting personal responsibility for one's conduct and obligations; upholding our customers trust through ethical behaviour and the fiscally responsible administration of resources.
  • We each take personal responsibility to uphold these values, understanding that our pledge may involve difficult choices, hard work and perseverance.
  • Through perseverance, hard work and determination, we are committed to bringing hope to our community.
  • We promote customer trust by using resources wisely and through consistent fulfilment of these values.
  • We take ownership of the things you are responsible for. Follow-trough to completion and communicate that to others. Be willing to say, "I will take care of it" and then do. Take responsibility when things go wrong and learn from your mistakes. Do your best even when no one is watching.

Creativity

  • Continuous improvement is how we think; innovative change provides competitive opportunities.
  • We are open to change and willing to try new ways to fulfill the organization's vision, mission, and goals more effectively.
  • We value innovation and creativity and support an orientation for change and intelligent decision making at all levels of the organization.
  • We will recognize that "the way we have always done it" may or may not be the best and most efficient way to deliver service. We will apply creative and cost effective solutions in delivering services to our community with a goal of continuously improving the quality of life.
  • Freedom to creatively formulate new concepts, approaches and methodologies; continuously learning by seeking out and encouraging others to pursue venues for gaining knowledge
  • Through education, training, feedback and other learning opportunities.

Value diversity

  • Test new ideas, think outside the box, learn about a broad range of current trends and issues using leading-edge industry technologies.
  • We promote the inclusion of people, ideas, perspectives and cultures. We see and embrace diversity within our membership.
  • We maintain an awareness and appreciation of our members and their needs.
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